June Monthly Newsletter

Dear PEACE OF MIND Customers,
WELCOME to the first PEACE OF MIND newsletter of 2009. So far this month things have been typical June with a few minor and a few major problems encountered. As always we've checked everything to be sure your home has been prepared for long term vacancy, water mains turned OFF, A/C and humidistat set properly, made sure A/C vents were all open, windows and doors were securely locked and etc. and etc. and if you had forgotten to do something, we've found it and have made it right.
The rains have been sporadic at best...lakes are still low, some lawns that were turning brown have shwon signs of starting to turn back to green again. Overall the weather has been extremely warm (nix that....extremely HOT and in some cases records have been set. FYI the Gulf water termp is 93 degrees!!
Not surprisingly, we've had a few A/C failures, a refrigerator breakdown (fortunately no perishables had been stored inside) and a couple of major water problems. We've had a sewer backup in Forest Glan and a major flood in Cedar Hammock caused by a water line break at the refrigerator ice maker water supply.Sure we've been asked to send several items back north to folks who forgot to take something with them, ie. IRS Tax returns, check books, cell phones, jackets, hats and even keys all of which arrived at their destination within a reasonable time-frame which we're sure made our clients happy but this happens every year and we are happy we can provide this service for a small fee.
Had water accumulating in the drip pan of a unit in Forest Glen and after contacting the A/C repair company the problem was resolved. Another A/C failure in a new unit at Heritage Bay. Ice was building up in the air handler, again we caught it early, so, it just goes to show you that you can never rely on newer units having less problems. The truth is air conditioners do fail and nobody knows when it will happen.
Lots of vendors needing access to units for any number of reasons, A/C inspections, termite inspections, pest control treatments, county inspectors needing to approve A/C installations, property appraisers needed for re-financing purposes all of which require prior approval from home owners before we give anyone access. We do our best to accommodate these needs for a nominal charge however sometimes the time required for us to wait around for these people far exceeds the amount of time we are able to spend so...we ask that you try to schedule these activities while you're in residence so you can be certain they get done. Well stay cool and relax because you have PEACE OF MIND!
Until next month...
Sonny & Joy & Mike
PEACE OF MIND

Sewer Backup

Today when we were checking a unit in Forest Glen we discovered that sometime during the past week there had been a sewer backup. Initially it appeared that the problem was limited to the kitchen area however once the restoration people were called they found that the sewage had migrated into

other areas of the condo. Needless to say when something like this occurs it's a hassle for the owners and for POM getting things restored to normal. The photos shown here are what we initially discovered when we were checking the unit...the first photo is the actually the trash bucket which is completely filled with the backup water, the second shows the water that backed up into the dishwasher and the third is the sewage that backed up into the sink. We've experienced similar problems like this in the past and it usually is the result of the soil pipe getting clogged and when people living on the upper floor(s) run dishwasher, clothes washer etc. the water will backup into the first floor unit. We cannot emphasize enough how critical it is that you have insurance on your unit otherwise the expense for restoration lies with you the owner.