Tuesday, August 4, 2015

Sonny & Joy












Sonny & Joy are the owners/operators of Peace of Mind a company that has been serving Naples homeowners for the past 24+ years and during that time we are proud to say that we have achieved the reputation as one of the foremost companies that provide "homeminder" services. Our service consists of weekly internal & external inspections. During our first visit and all subsequent ones, we will enter your home and check that the proper temperature and humidity are being maintained in order to prevent mildew and other fungi and that no break-ins have taken place. While you're away..."We'll take care of your home as if it were our own" and if we discover any problems they will be reported to you immediately before they escalate into major catastrophes. For inquiries....Email us at POM950@GMail.com or phone us at 239-450-1699. 

Door Damage

 Recently we were checking units in a section of a community that was having their five (5) buildings painted. The paint project put extra work demands on us at POM because we not only had to move cars so car ports could be power washed prior to them starting to paint the buildings but we also had to facilitate access to no less than six (6) units who had paid extra to have their lanais painted. Although this sounds like an simple task it turned out to be more than we bargained for because the project began during a rainy period and the painting schedule was delayed first one day then another day then another each time we would unlock doors for the painters then lock them back up because of the delay then re-open and re-lock them several times until finally they finished and we thought we were through. Guess again! The following photos show no less than 5 units that had their storm doors damaged by the painters so now we had to notify property management so they in turn could withhold payment until the problems were resolved all of which took even more of our time and effort. We pride ourselves on "taking care of your home as if it was our own" and this was definitely an example of that proclamation.





Mis-communication Result

.
Sometime in late June or early July we received a phone call from a client who wanted to find out if we were still in business and we assured him that we were. He seemed satisfied with our reply and said he'd get back to us when he finalized his departure date...he never did. As a result we never resumed our weekly condo checks because we assumed that with his lack of communication he must have made other home watch arrangements. In our business this happens all the time. We were taken back when we received a phone call from him on August 21 telling us that since he hadn't seen a "Peace of Mind" check clearing from his bank reconciliation he realized he had forgotten to call us to tell us he was leaving for the season. We immediately kicked in our service and went to check the unit. The attached photos show what we found. Yup, that's what mildew looks like and what we found on two couches. We immediately did a close inspection of the entire unit and fortunately the problem was limited to these two areas. We notified the owner of what we discovered and initiated an effort to prevent any further extension of the problem by adjusting the A/C and humidistat settings to the coolest settings. Needless to say he will have to deal with the problem when he returns but with POM checking the unit every week the problem won't worsen and I'm sure our client will remember to firm up his homewatch start dates prior to his leaving next year whether it's with POM or some other company.