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Sometime in late June or early July we received a phone call from a client who wanted to find out if we were still in business and we assured him that we were. He seemed satisfied with our reply and said he'd get back to us when he finalized his departure date...he never did. As a result we never resumed our weekly condo checks because we assumed that with his lack of communication he must have made other home watch arrangements. In our business this happens all the time. We were taken back when we received a phone call from him on August 21 telling us that since he hadn't seen a "Peace of Mind" check clearing from his bank reconciliation he realized he had forgotten to call us to tell us he was leaving for the season. We immediately kicked in our service and went to check the unit. The attached photos show what we found. Yup, that's what mildew looks like and what we found on two couches. We immediately did a close inspection of the entire unit and fortunately the problem was limited to these two areas. We notified the owner of what we discovered and initiated an effort to prevent any further extension of the problem by adjusting the A/C and humidistat settings to the coolest settings. Needless to say he will have to deal with the problem when he returns but with POM checking the unit every week the problem won't worsen and I'm sure our client will remember to firm up his homewatch start dates prior to his leaving next year whether it's with POM or some other company.
Sometime in late June or early July we received a phone call from a client who wanted to find out if we were still in business and we assured him that we were. He seemed satisfied with our reply and said he'd get back to us when he finalized his departure date...he never did. As a result we never resumed our weekly condo checks because we assumed that with his lack of communication he must have made other home watch arrangements. In our business this happens all the time. We were taken back when we received a phone call from him on August 21 telling us that since he hadn't seen a "Peace of Mind" check clearing from his bank reconciliation he realized he had forgotten to call us to tell us he was leaving for the season. We immediately kicked in our service and went to check the unit. The attached photos show what we found. Yup, that's what mildew looks like and what we found on two couches. We immediately did a close inspection of the entire unit and fortunately the problem was limited to these two areas. We notified the owner of what we discovered and initiated an effort to prevent any further extension of the problem by adjusting the A/C and humidistat settings to the coolest settings. Needless to say he will have to deal with the problem when he returns but with POM checking the unit every week the problem won't worsen and I'm sure our client will remember to firm up his homewatch start dates prior to his leaving next year whether it's with POM or some other company. 
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